How can I contact Vako Pets?
Visit our Contact Us page and send us a message using the contact form. We aim to respond within 1–2 business days.
Where does Vako Pets ship?
We currently focus on customers in Australia, the United States, Canada, and the United Kingdom.
How can I track my order?
When your order ships, you’ll receive a confirmation email with tracking information when available.
Can I change or cancel my order?
Contact us as soon as possible after placing your order. We’ll do our best to help, but changes or cancellations cannot be guaranteed once an order has started processing.
Which currency will I be charged in?
Use the country and currency selector in the store header to view the available currency for your region.
Where can I find shipping information?
Please visit our Shipping & Delivery page for processing times, estimated delivery times, and other important information.