Shipping policy

Shipping destinations

Vako Pets currently focuses on customers in Australia, the United States, Canada, and the United Kingdom.

Order processing

Orders generally require 1–4 business days for verification, quality checks, and preparation before shipment. Processing times may vary during weekends, public holidays, and periods of high demand.

Estimated delivery times

Delivery times vary depending on the product, destination, supplier location, and carrier. More specific delivery estimates will be provided when available.

Shipping costs

Shipping costs, when applicable, are calculated and displayed at checkout before payment. Free shipping is not guaranteed unless it is clearly stated as part of a specific offer.

Order tracking

When tracking is available, you’ll receive a shipping confirmation email containing your tracking details. Please allow some time for the carrier’s tracking system to update after your order has been dispatched.

Delays and multiple packages

International shipments may occasionally experience delays due to carriers, customs, weather, or other circumstances outside our control. If an order contains products from different suppliers or locations, the items may arrive in separate packages.

Need help?

If you have questions about an order or delivery, please visit our Contact Us page and include your order number.